What are your business hours?

We are open Tuesday-Friday, 8ish-4pm pst. We observe all federal holidays and Air Combat Command Family/No-Fly days which are published each year.

Where are you located?

2543 E. Washburn Rd N. Las Vegas NV 89081. Our warehouse and showroom is located behind the 7-11 on the corner of Losee and Washburn, next to Shadow Creek Golf Course, one mile north of Cannery Casino

Do you design custom awards?

Yes, we welcome the opportunity to design custom awards. Please contact a Lazer Lady for information on developing a custom award or visit our custom gallery.

Do you sell blank items without any engraving?

Yes, please contact a Lazer Lady with the product you have in mind for further information/pricing.

What discounts do you offer?

Military, Schools and Non-profit Organizations: No artwork fees on official logos/patches ($55/hour with $25 minimum)

  • No personalization fees
  • No "per letter" engraving fee
  • 2 free artwork revisions ($10ea)
  • No minimum order on most items, well actually our minimum order is 1!

How do I place an order?

You may place an order right here online by browsing our product selection and following the simple steps to checkout or email your order direct. All engraving information must be emailed to Cindy@LazerLadies.com

What is the fastest way to place an order?

Email it to Cindy@LazerLadies.com. 
For metal casting requests (coins, medallions, keychains etc) email to Marylou@LazerLadies.com

What forms of payment do you accept?

We accept cash, check, money order, Visa and MasterCard. Additionally, we proudly accept GPC (government purchase card). Please note, a 20% transaction fee will be assessed should you require partial or full refund to a credit card charge.

How do I pay for my order?

Payment information may be submitted securely online. You can also call in your card number, expiration date and billing address if required. Orders must be paid in full prior to production. Please note, a 20% transaction fee will be assessed should you require partial or full refund to a credit card charge.

What if my check is returned?

There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee may be paid by cashier’s check or money order.

What if I need to dispute a charge or there is an error on my transaction?

If there is an error on a transaction, please contact us first as we can resolve the issue quickly, and without the hassle of a dispute. There is a $35.00 fee for disputed credit card transactions that will be assessed for all disputed card transactions whereby a customer has not contacted us prior to contacting their bank. In addition, finance charges at the rate of 15% per month will be assessed on all disputed credit card transaction until payment is received in full.

Can you ship my order?

Yes, we will gladly ship your order to any US location, including APO addresses. Shipping fees are dependent on location and order size/weight. We will do everything in our power to ensure your product is not damaged en route to your shipping address, however, if damage does occur during shipping, Lazer Ladies are not responsible. Although, we will assist when possible, it is the responsibility of the customer to make claims with the carrier for any shipping damages.

How is my order shipped?

Our standard shipping method is USPS Priority Mail. To change the shipping method, indicate your preference in the comment box on your purchase order. If your order is shipped using your shipper number, you are responsible for sending the Lazer Ladies a shipping label.

Why do I have to email my engraving information?

To save you cost, all inscription information must be emailed. We are not able to take hand written, paper copies or phone orders of information requiring engraving. This increases the chance of typing errors, raises prices and increases the chance that you will need to pay for a remake. Please email information in a manner that we can cut and copy direct from the email message or Word document. The information you email to us is to ensure we engrave exactly what you want. We will not edit or check for grammatical errors. As such, we will only format to ensure proper spacing and alignment with the gift or award you choose.

What is an EProof?

An EProof is an electronic proof; a virtual layout of your award based on the engraving information you provide us. Lazer Ladies is not responsible for any typos or incorrect information and your order will be engraved/personalized as shown in the EProof. All images, designs, and photographs contained in the EProof are the sole property of Lazer Ladies. Any reproduction or use is prohibited without prior written consent.

What if there is an error on my EProof?

All changes must be emailed, requested changes will not be accepted over the phone or in person. You will be provided with a revised EProof showing your requested changes.

Do you offer free revisions to an EProof?

We provide two revisions free of charge. Any changes after the second revision incur a $10 layout fee per EProof. Once you provide final artwork approval, your order will go into production. Any changes made to the layout after we receive final artwork approval will incur a fee.

Is there a minimum order?

Yes, minimum order quantities vary by item number. Most items have a minimum order of 1. However, custom patches and metal castings (such as, but not limited to: coins, medallions, bottle openers) require an initial minimum order of 50 pieces. Subsequent orders less than 50 pieces incur a 20% charge.

What are your engraving fees?

Generally, the price of an item purchased from Lazer Ladies includes engraving. There is not a per letter or per graphic/logo fee.

What if I have an item I would like to provide for the Lazer Ladies to engrave?

If you would like to provide an item for us to engrave, we will need to see the item in person to properly quote you a price. Engraving starts at $20 per item ($40 for metal). Please note, if you provide an item that is not purchased at Lazer Ladies, you assume the risk of damage for any work/engraving of items and waive liability/hold harmless Lazer Ladies.

What is considered normal production time?

Normal production time for most items is 4 business days, T-F, excluding federal holidays, after final artwork approval, payment and item drop off if it is a non-inventory part. Large quantity orders may require additional time. Rush charges are incurred when in-hands/pickup/ship date is four or less working days from receipt of order. Please be sure to inform us of your event date.

Orders will be ready at 1pm on the day requested unless we encounter an issue. Orders submitted after 2pm (pst) will be processed the following day. 

Please note: certain items do require longer lead times to produce. Below are a few examples of lead times, this is not an all-inclusive list. Please contact a Lazer Lady for production time on your specific order.

Special rush services are available on most items. Please confirm availability prior to ordering.

  •  Custom Patches: 3-5 weeks
  •  Custom Casted Coins/Medallions/Keychains: 4-6 weeks
  •  Custom Poker Chips: 2-3 weeks
  •  Custom Tailflashes/Full-Color Routered Plaques/Aircraft Models: 8-10 weeks
  • Custom Aluminum/Bronze/Brass Plaques: 2-3 weeks.

When does production on my order begin?

Production begins only after you approve and pay the final artwork layout. If you are engraving a personal item, production begins after item drop off, approval and payment. Production delays can occur when digital artwork is provided in the wrong format. Much time can be lost with efforts to convert files that are submitted without following the information guidelines.  Please contact us if you have any questions about the suitability of your digital files or any of our format requirements. Production delays can also occur when there is a delay in providing approval on your proof and providing payment. 

Do you offer RUSH services?

Yes, however, orders placed after 2pm (PST) will be processed the next business day. Rush fees for most items are listed below:

RUSH FEES: Same day: $30, Next Day: $25, 2 Day: $20, 3 Day: $15, METAL PLATE ONLY: Same Day Service, $5 extra/plate

Certain items do require longer lead times to produce and rush services are limited. Rush services are subject to availability of inventory and production capacity. Rush services do not include special shipping charges necessary to meet customer deadline.

What if my order was engraved incorrectly?

We will promptly replace any order that was engraved incorrectly due to an error on our part. We cannot replace any items that were engraved due to an error on your part (submission of incorrect information, improperly reviewing EProof, changes after final artwork approval). Full cost for a replacement along with shipping cost if applicable will be assessed.

Can I return my order?

Due to the highly custom nature of our gift and award products, no products may be returned. All sales are final. Most of our products are not reusable after they have been engraved or etched with your personalized information.

Is there a fee for custom artwork?

In support of our armed forces, we will provide free artwork for any official Department of Defense patch/logo/graphic. Friday patches or unofficial artwork will be assessed an artwork fee of $55 per hour with a $25 minimum. Graphics that are beyond our artistic capability may also be accessed a fee. Artwork submitted as production-ready will not be assessed a fee. However, changes cannot be made to the artwork without incurring a fee.

How should I submit my artwork/logo/graphic?

Artwork needs to be emailed. Do not embed image files inside of Word, PowerPoint or Excel documents. Please provide the raw artwork file itself.

What file type do you accept?

Vector files ending in .eps, .ai or .cdr are preferred. Corel X3 or lower is the most ideal. Vector artwork must have all text converted to curves or outlines. Simply resaving a jpg with a vector file extension is not acceptable as this does not increase the quality of the artwork. Please contact your company’s graphic department or Wing Historian to obtain a vector format file.

What if I do not have vector artwork?

If you do not have a vector file, then you may submit a high-resolution jpg or bmp. If you do not have a high resolution image, please be aware that the end result of the laser engraving will not look professional. We can re-design the image if you prefer, however there is a graphic design charge of $55/hour with a $25 minimum charge. Please note: you will not receive a copy of the file we have created as it will remain the sole property and for the sole use of Lazer Ladies.

Artwork is only as good as you provide. Simply because the art file is in vector or jpg format does not mean it will be clean and useable. Faxed, scanned or art which has been reproduced numerous times will not improve and will not look its best without additional cleanup efforts.

Why does my artwork need to be in vector format?

Logo artwork used for laser engraving into various products must be in an acceptable format to ensure quality results in the laser engraved image. The process used for laser engraving is different than the process used for printing on your printer. An image that looks good on a monitor or printer, may not engrave well on a product. Artwork for embroidery (files ending in .dst) are solely used for embroidery and cannot be translated for laser engraving without incurring a fee.

Can you engrave any image on any of your products?

Yes and No. We can engrave just about any image on any of our products within legal bounds. We will not reproduce any registered, trademarked or licensed image without written consent and approval of the owner. We reserve the right to refuse any artwork that will not meet our standards of product quality when reproduced with our equipment and processes.

How do I know my art can be used in production?

"Production-ready art" is art which will provide the level of imprint quality that meets Lazer Ladies’ standards of excellence. Not all digital art will meet this criteria and specifications for production ready art. A Lazer Lady will notify you of any art charges that will be incurred prior to production.

What font can I use?

As a standard, we provide 5 fonts from you to select from. If you require a specific font, convert all text to curves. Please be aware that once this is done the text in your artwork can no longer be edited. If editing is required, please email the Font (TrueType only) with the file.

Why do I need to provide color codes?

Any full color imaging require that you provide the Pantone Matching System (PMS) color code. Since all monitors vary, the color code system is used to ensure we best match the color(s) you are requesting.

What is an image area?

The image area represents the ideal maximum dimensions for etching on each recognition award. Your artwork should not exceed the image area available for a given product. Please note: the more personalization you request, the smaller the font and logo will be. We will advise you if the font size is not legible.

Will I be notified if your prices change?

We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure the pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.