Refunds and Payment Methods
Due to the highly custom nature of our gift and award products, no products may be returned. All sales are final. Most of our products are not reusable after they have been engraved or etched with your personalized information.
We accept cash, check, money order, Visa, and MasterCard. Additionally, we proudly accept Government Purchase Cards from active duty military members.
Payment information may be submitted: Over the phone, in person, securely online and must be paid in full prior to production.
Rush Charges & Other Fees
Orders placed after 2 pm PST will be processed the following business day.
RUSH FEES: Same day: $30, Next Day: $25, 2 Day: $20, 3 Day: $15, 4 Day: $10
METAL PLATE ONLY: Same Day Service, $5 extra/plate
Certain items do require longer lead times to produce and rush services are limited. Rush services are subject to availability of inventory and production capacity. Rush services do not include special shipping charges necessary to meet customer deadline.
There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check to replace a check that has been returned. If a check is returned, the face value of the check, plus the 35.00 returned check fee may be paid by cashier’s check or money order.
If there is an error on a transaction, please contact us first as we can resolve the issue quickly, and without the hassle of a dispute. There is a $35.00 fee for disputed credit card transactions that will be assessed for all disputed card transactions whereby a customer has not contacted us prior to contacting their bank. In addition, finance charges at the rate of 15% per month will be assessed on all disputed credit card transaction until payment is received in full.
In support our armed forces, we will provide free artwork for any official Department of Defense patch/logo/graphic. Friday patches or unofficial artwork will be assessed an artwork fee of $55 per hour with a $25 minimum. Graphics that are beyond our artistic capability may also be accessed a fee. Artwork submitted as production-ready will not be assessed a fee. However, changes cannot be made to the artwork without incurring a fee.
If you do not have a vector file, then you may submit a high-resolution jpg or BMP. If you do not have a high-resolution image, please be aware that the end result of the laser engraving will not look professional. We can re-design the image if you prefer, however, there is a graphic design charge of $55/hour with a $25 minimum charge. Please note: you will not receive a copy of the file we have created as it will remain the sole property and for the sole use of Lazer Ladies.